What our Customers say...
I had a flooding emergency that from the first call they were compassionate, informative and dependable. It is in the times of emergency you need someone to help keep you calm and Nora was that person for me. Mark followed up with the same care and concern. They treated me like I mattered. Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.
This team was the very definition of what professionalism is supposed to be, if not more. They were meticulous and did not leave a single stone un-turned, they were knowledgeable and did their jobs while respecting me, my time and space, and the property itself. They treated me as more than just a client.
Very professional and thorough. This was a terrible situation but SERVPRO made the headache easier, they were in and out quickly and I couldn't thank them more.
I was impressed from start to finish. All instructions were very well detailed, everyone was professional and I was happy with the process.
I want to compliment SERVPRO Simi Valley on their recent handling of my fire claim. SERVPRO did a wonderful job of handling the work from start to finish, the communication to us was great and all work was professional. They responded quickly and this helped minimize potential further damage to our home. Overall, we found the staff to be extremely efficient from beginning to end. Based on our experience, if we ever had another claim we would use them, but we will of course refer them to friends and family.
What started out as a water damage turned into a mold problem as I was trying to close escrow on my home. SERVPRO was immediately on the scene and helped me with my time crunch. I was super happy with how quickly the process went and that there was a sense of urgency with my claim.
I had mold all over my ceilings and walls and finally took a neighbor's advice to call SERVPRO after trying to get rid of it myself. I was so impressed by the technician, Abraham, and the office manager, Berenice. Everyone was friendly and professional. I will definitely be recommending them in the future.
We experienced a small fire in our garage and needed some help to remove all the burnt walls and items. SERVPRO was great at helping us through the process and storing our items until our garage was ready for use again. We have told all our friends and family about their great service.
We live in Moorpark and our basement became flooded from our backyard not having anyways to drain all the water from the rain and our sprinkler systems having a malfunction. Our adult children are the actually the ones that called SERVPRO and I'm glad they did. The whole team was a joy to work with and I'm glad they were there when they were.
While away in the Panama Canal our ceiling had a leak we were unaware of and some rain came in through the leak and flooded our entire second story. Our adult children got the call and called SERVPRO. They were out the same day and the drying process began. Everything is under control. They put some things back for us and have tried to make life easier for us
SERVPRO holds a good name in the industry but this particular SERVPRO has been a delight to work with. I am a property manager and use them for all of my properties. Recently I had the unfortunate experience of being on the other side of the fence and had a small fire in my apartment. Alan and his team took such good care of me. I highly recommend this company. The ownership is very helpful and the staff is very professional.
SERPVRO did a great job at responding in our time of need. I would absolutely recommend them to anyone that experiences water damage.
Ten's across the board. SERVPRO, specifically Matthew, did a great job.
My water damage came from the massive storms that rolled through Southern California, my roof had a leak but I was unaware of it until there was standing water in my home. SERVPRO was able to come out immediately and help asses the damage done. I was thrilled with the process AND the end result.
After a fire broke out in our condominiums we were referred to SERVPRO of Moorpark/Santa Paula/Fillmore because they are a Large Loss Response Team and we had a large fire damage. Through the whole process everyone was pleasant to work with, they treated our tenants extremely well and communicated professionally with the HOA. Everyone was impressed with the level of service received.
Right before the holidays I had a small fire in my kitchen and I was worried about having company over for the holidays. SERVPRO was able to quickly come out and re mediate the damages and I was ready to go before my guests arrived in town. I was very impressed with SERVPRO and will recommend them in the future.
I experienced smoke damage in my apartment and SERVPRO was able to remove all the soot and help to get my place back to livable living conditions. I was appreciative of all the communication and the patience displayed.
I want to commend SERVPRO of Moorpark/Santa Paula/Fillmore on their excellent service and attention to detail when they cleaned our animal enclosures. There was an explosion next door and we were unable to access our building for days. SERVPRO decontaminated all areas of our building. They really showed a great concern for us and our animals.
We contracted with SERVPRO Moorpark/Santa Paula/Fillmore to clean our facility after a fire. They arrived quickly, cleaned our entire facility, including the water left behind by the firefighters. They worked professionally side by side with our insurance company and it was much appreciated. We would rate SERVPRO an A+.
SERVPRO is the best! We were replacing the roof over our library and cottages when a storm blew in and left us with significant water damages. SERVPRO acted swiftly to minimize further damage, dry out our buildings, and get us back to operating within a tight timeline we had set. Major kudos to SERVPRO of Moorpark/Santa Paula/Fillmore.
We experienced a large water intrusion at our facility in Moorpark and SERVPRO responded quickly to minimize any further damage to our building and equipment. They were great to work with and did a fantastic job of getting us back to normal operation. Great work.
In our time of need, SERVPRO arrived on site within two hours of our call. SERVPRO was great and we use their services for any of our water and/or fire needs.
SERVPRO responded quickly to our store when we experience a large water loss. They arrived quickly, implemented a plan to remove all of the standing water, and began drying immediately. SERVPRO was professional and knowledgeable and I would recommend them to friends and family.
When we experienced water damage due to the heavy rains, we were lucky enough to have SERVPRO come out to deal with our misfortune. They completed drywall removal, some mold remediation, and got everything ready for re-build. We were very happy with the service.
SERVPRO responded in our time of need after hours and really went the extra mile in dealing with our claim. The demolition, mold clean up, and drying that was necessary was completed in a timely manner and all communication between their office and us was terrific. 10's accross the board.
We recently experienced a pretty significant water mess at our home and it left us with damage to our floors and walls. When it was determined that there was mold present, we became very concerned. SERVPRO was on the scene immediately and worked closely with the insurance company to make sure all of our needs were met. Marc gave us A-1 treatment throughout the process. We would recommend SERVPRO to our friends and family.
SERVPRO did a great job of cleaning up our mold disaster in our bathroom. The wrokers were clean, friendly and seemed to be very competent. All 10's!!
Thank goodness for SERVPRO! My family owns a commercial building in Moorpark with multiple tenants and when we experienced water damage, SERVPRO was on site immediately. They did a great job of working with our tenants, insurance company and property manager. They removed all standing water from the units, set up drying machines to dry everything out, and enabled us to move forward with the repairs to our building. A great experience under the circumstances.
The team at SERVPRO of Moorpark met and went above my expectations of a restoration company. Everyone I came in contact with was professional and had a great vibe about them. I felt as ease working with SERVPRO and will be recommending them in the future.
SERVPRO was courteous, prompt and readily all of my concerns with the project. The office, namely Berenice, handled our claim perfectly; Billy, Abraham, and Marc were very nice and helpful through out the process. We would highly recommend them to our neighbors, friends and the community at large.
SERVPRO of Moorpark/Santa Paula/Fillmore staff was extremely friendly and helpful during our water loss. They were punctual with appointments, quick with updates, and very understanding in a trying time. I would highly recommend them out to friends and family in the future.
I have had the pleasure to work with Alan Reed of SERVPRO of Moorpark during the time of a loss with an insured. His crew was extremely professional during the time of our insureds loss, they have the knowledge and understand the clients needs during the loss. I will continue to work with SERVPRO of Moorpak at our insureds request.
We had the pleasure of working with SERVPRO of Moorpark when we experienced a water loss at our place of business. They were instrumental in expediting our return to normal business and worked closely with us. It was truly a great experience during a very difficult time.
SERVPRO of Moorpark's field staff was courteous and clean, and all of the conversations we had with the office staff were on point and informational. We found the staff to be extremely efficient from beginning to end. They always arrived on time and we have found them to be incredibly accommodating and professional. We would highly recommend SERVPRO of Moorpark to our friends and family.
“I am writing this letter on behalf of SERVPRO Encino/ Sherman Oaks/ Moorpark/Fillmore/ Santa Paula. I had the pleasure of working with them recently when we experienced sewage overflow at our house in Simi Valley and they were instrumental in expediting our return to normal living.”
'"We found the staff to be extremely efficient from the beginning to end. They always arrived on time and we found them to be incredibly accommodating and professional."
"SERVPRO was the first company to arrive and tend to our moisture problem. SERVPRO was one of the companies that Mercury Insurance recommended. We are grateful for their recommendation of SERVPRO! They were extremely professional, very educated in the step by step process that occurs, attentive, and polite"
"We are thankful that SERVPRO provided their services in such a timely manner and made sure that the cost was discounted since we were paying for it directly. The guys on site were clean and courteous and we would strongly recommend using SERVPRO of Moorpark to anyone in need of their services."
"I wanted to take a moment to extend my deepest gratitude to SERVPRO Moorpark for their help and guidance in handling our recent water damage from a burst pipe in the attic. This type of issue is a first for us, and the professionalism and knowledge of your staff helped to make this as easy a process as possible"
"I have had the pleasure to work with Alan Reed of SERVPRO Moorpark during the time of a loss with an insured. Not only himself, but his crew was extremely professional during the time of our insured loss."
"I would like to compliment SERVPRO of Moorpark, and specifically Marc Sallin, Jeff Zimmerle, and Yvonne in the office. We had the pleasure of working with them recently when we had a water loss at our home in Fillmore. They did a great job of expediting the dry out of our home so that restoration could take place."
"Thank you so much for the personal attention you provided to us at our home. You and your team did a great job of providing fantastic service and much needed expertise in our time of need. Marta and State One referred you and we could not be happier with the referal"
"I want to take this opportunity to thank you for taking such good care of my family during such a difficult time. You showed up in the middle of the night, cleaned up the mess, and worked with our plumber to try and find the problem. Thank you so much."
"Thank you so much for coming out to my house in the middle of the night at my time of need. We had wet floors and drywall as a result of my water heater failing and you guys showed up, analyzed the situation, set up the necessary equipment in order to minimize damage to my home"